Privacy Policy

Effective Date: June 2025
Last Edited: June 2025

Pioneer Management values your privacy. This policy outlines how we collect, use, protect, and manage your personal information. By using our website and services, you consent to the practices described in this Privacy Policy.

1. What Personal Information Do We Collect?

We may collect the following types of personally identifiable information (PII):

Full name and contact details
Birth date, Social Security number, or government-issued ID
Financial institution or payment information
Credit and background report details
Lease application data
Email address
SMS opt-in status and phone number

We collect this information when you:

Complete applications or forms on our site
Apply for housing or request our services
Authorize us to obtain consumer reports or other records
Provide required tax documentation or utility information

2. How Do We Use Your Information?

We use your information to:

Process lease and rental applications
Perform background, credit, and rental history checks
Communicate important updates, notices, or service reminders
Provide customer service and support
File required reports with government agencies
Manage transactions such as ACH deposits and billing
Improve our website and services

SMS Consent
Phone numbers collected for SMS communication are not shared with any third parties or affiliates for marketing purposes. They are only used to deliver service-related notifications you opted into.

3. Data Collection and Usage

We collect your information through:

Web forms and service requests
Leasing and property management transactions
Customer inquiries and support requests
Use of our services and website

We use this data to:

Evaluate tenant applications
Communicate with tenants and property owners
Deliver property management services
Ensure compliance with laws and regulations
Enhance service quality and user experience

4. Data Protection

We implement a variety of administrative, technical, and physical safeguards to protect your personal data:

Locked storage for written records
Password-protected access for digital files
Secure Socket Layer (SSL) encryption for sensitive information
Regular malware scanning and server security monitoring
Confidentiality protocols for staff and agents

Agents and contractors are trained and required to secure any personal information they access.

5. Your Rights

As a user, you have the right to:

Access your personal data
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal obligations)
Withdraw previously granted consent

To exercise any of these rights, please email us at info@pioneerpm.com or call 541-679-0148.

6. Opt-In and Opt-Out

You may opt in to receive SMS or email communications when filling out forms or applications.
To opt out of SMS messages, reply “STOP” to any message.
To unsubscribe from email communications, use the link provided in our emails.
Opting out may limit your ability to receive important service-related notifications.

7. Cookies

We use cookies to:

Remember user preferences
Improve website performance
Analyze site traffic and usage
Enable certain site features

You can manage cookie preferences through your browser settings.

8. Third-Party Disclosure

We do not sell or trade your personal information to outside parties. We may share it with:

Website hosting and IT service providers (bound by confidentiality)
Government authorities when legally required
Transactional partners (with your consent)

We do not allow third-party behavioral tracking.

9. Google Advertising and Analytics

We use Google AdSense and Google Analytics. These may collect data through cookies, including:

Site usage patterns
Ad interactions
Demographics and interest reports

You can manage ad preferences at the Google Ad Settings page or opt out using the Google Analytics Opt-Out Browser Add-on.

10. Access to Personal Information

Authorized individuals who may access your information include:

Assigned property managers and support staff
Application processors and customer service representatives
Office management and authorized real estate agents

Landlords may only access applicant information if:

You provide written consent, or
We are no longer managing the property and files are legally transferred

11. Disposal of Personal Information

We use secure methods to dispose of personal information, including:

Shredding or burning paper files
Erasing or wiping electronic records
Deleting files in ways that make recovery impossible

12. Erroneous Records

If incorrect information is reported:

We will correct our records promptly
We will notify credit bureaus or third parties where applicable

13. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

Users can visit our site anonymously
Our Privacy Policy link is visible on our homepage
Users will be notified of policy changes on this page

14. Fair Information Practices

In the event of a data breach, we will notify users:

Via email, phone, or in-site notification within 7 business days

We support the principle of individual redress and will cooperate with legal enforcement in the event of misuse.

15. COPPA (Children's Online Privacy Protection Act)

We do not knowingly collect information from children under 13. If we learn we have inadvertently collected such data, we will take immediate steps to delete it.

16. CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing messages will:

Include our physical business address
Provide a clear unsubscribe option
Be sent only to users who have opted in

17. Policy Updates

We may update this Privacy Policy periodically. All updates will be posted on this page with the revised “Last Edited” date. Please review regularly for changes.

18. Accessibility

This Privacy Policy is accessible at
www.pioneerpm.com/privacy-policy.
To request an alternate format, please contact:

Pioneer Management
522 SE Washington Ave, Suite 111
Roseburg, Oregon 97470
Email: info@pioneerpm.com
Phone: 541-679-0148